Define Metrics to Measure Progress
Extracting metrics from patient portal systems can be a challenge, but it is important to develop a series of reports at regular intervals to allow management, the portal team and the project manager to measure progress toward goals and identify when corrective actions are needed to get the project back on track.
- Patient Portal Tracking Reports - Examples of patient portal metrics and report dashboards used by safety net clinics to track their progress.
- Patient Portal Measures - Examples of reports used to track patient portal patient satisfaction measures.
- Case Study of Portal Operational Tracking Charts - Examples of reports used to track patient portal metrics in a safety net clinic over time.