Use Provider and Staff Surveys for Insights into an Implementation
Regular surveys of staff and providers can provide insights into the issues that impact portal deployment. If time permits, surveys can be focused by role (providers, medical assistants, front desk) to get deeper insights.
- Provider and Staff Satisfaction Survey Examples - An example of surveys used by clinics to understand the perspectives of their providers and staff about the patient portal.
Offer Incentives to Encourage Engagement
Offering simple competitions and minor incentives can inspire clinic staff and providers to move an implementation forward by bringing fun into a stressful deadline situation.
- Staff Incentive Competition Case Studies - Short case studies of clinics that promoted staff engagement through the use of incentives.
Provide Clinic Staff with Test Portal Accounts
A great way for staff and providers to see the benefit of the portal from a patient perspective is for them to log in and access an account. Providing a test account can help staff and providers communicate more effectively with patients about portal benefits.
Collect and Share Success Stories
An especially effective way to help staff see the benefit of the portal is to collect and share success stories. Post success stories in newsletters or as posters on the break room walls. Have providers share their success stories in departmental and clinic meetings.
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